Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 2 business days after your order has been placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
We currently ship Australia-wide.
Estimated delivery time is up to 5 business days after dispatch, depending on your location and the carrier.
Please note that delivery times may vary during peak periods, public holidays, or due to circumstances beyond our control.
Free Shipping
We offer FREE standard shipping on all Australian orders over AUD $60.
Orders below AUD $60 will incur a shipping fee, which will be calculated at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery at any time.
Delivery Delays
While we aim to meet our estimated delivery times, unexpected delays may occasionally occur due to weather conditions, courier delays, or other unforeseen circumstances.
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase.
We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
Email: support@exclusafe.com.au
We will work with the shipping carrier to help resolve the issue as quickly as possible.