Refund policy
30-Day Return Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Not show signs of wear, damage, or misuse.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@exclusafe.com.au Include your order number and clear photos so we can resolve the issue as quickly as possible.
Return Process
To start a return, please email us at:
Include:
- Your order number
- Reason for the return
- Photos (if applicable)
Once your return request is approved, we'll provide instructions on how to send your item back.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is damaged, defective, or we made an error with your order, we will cover the return shipping costs.
Exchanges
We currently offer exchanges for defective or damaged products only.
If you would like a different product or colour, please place a new order after your return has been processed.
Contact Us
If you have any questions regarding our refund policy, please contact us at:
Email: support@exclusafe.com.au